We work backwards from the needs of all our customers to deliver equitable experiences. Our approach is informed by multiple accessibility guidelines and industry best practices such as the EN 301 549 and the Web Content Accessibility Guidelines (WCAG) 2.1. Level AA. 

We have a long-standing policy of integrating accessibility requirements and best practices throughout the design and development of our services. We conduct regular accessibility testing, including self-assessments and external evaluations by accessibility experts, to help ensure our customers using assistive technologies can access our services effectively. We have established policies and processes to prevent and address accessibility issues before they reach our customers and respond quickly when customers encounter problems. We continually educate and promote awareness about accessibility among our teams. Our internal accessibility subject matter experts offer design and development consultation, establish and promote best practices that raise the bar for customers with disabilities, organize training sessions and events to raise awareness and establish baseline knowledge for building accessible experiences, and ensure that all employees are equipped to create inclusive content and experiences for our customers.