Updated: September 23, 2024

Blink knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This privacy notice describes how Amazon Commercial Services Pty Ltd and its affiliates (collectively “Blink”) collect and process your personal information through Blink websites, devices, products, services, and applications that reference this Privacy Notice (together “Blink Services”).

What Personal Information About Customers Does Blink Collect?

We collect your personal information in order to provide and continually improve the products and services of Blink and its affiliates. Here are the types of information we gather:

• Information You Give Us: We receive and store any information you provide in relation to Blink Services. See “Examples of Information Collected” below for more information. You can choose not to provide certain information but then you might not be able to take advantage of many of our Blink Services.

• Automatic Information: We automatically receive and store certain types of information when you use Blink Services, such as information about your use, including your interaction with content and services available through Blink Services. Like many websites, we use cookies and similar tools (collectively, “cookies”) and we obtain certain types of information when your web browser or device accesses Blink Services and other content served by or on behalf of Blink on other websites. See “Examples of Information Collected” below for more information.

• Information From Other Sources: We might receive information about you from other sources. See “Examples of Information Collected” below for more information.

For What Purposes does Blink Process Your Personal Information?

We process your personal information to operate, provide, develop, and improve the products and services of Blink and its affiliates. These purposes include:  

• Provide, troubleshoot, and improve Blink Services. We use your personal information to provide functionality, analyse performance, fix errors, and improve usability and effectiveness of the Blink Services.

• Recommendations and personalisation. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalise your experience with Blink Services.

• Comply with legal obligations. In certain cases, we have a legal obligation to collect and process your personal information.

• Communicate with you. We use your personal information to communicate with you in relation to Blink Services via different channels (e.g., by phone, email).

• We use your personal information to display interest-based ads for features, products, and services that might be of interest to you.

• Fraud Prevention. We process personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Blink, and others.

• Purposes for which we seek your consent. We may also ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that purpose.

What About Cookies?

To enable our systems to recognise your browser or device and to provide Blink Services to you, we use cookies. For more information about cookies and how we use them, please read our Cookie Notice.

Does Blink Share Your Personal Information?

Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. Blink shares customers’ personal information only as described below and with its affiliates that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice. These affiliates may be located in other countries.

• Third Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail, authenticating your account and your identity, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, and providing customer service.

• Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the event Blink or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

• Protection of Blink and Others: We release account and other personal information when we believe release is appropriate to comply with the law, enforce or apply our Terms of Service and other agreements, or protect the rights, property, or safety of Blink, our users, or others.

• With Your Consent: Other than as set out above, you will receive notice when personal information about you might be shared with third parties and you will have an opportunity to choose not to share the information.

How Secure is Information About Me?

We design our systems and devices with your security and privacy in mind. 

• We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

• We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.

• We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

• Our devices offer security features to protect them against unauthorised access and loss of data.

• It is important for you to protect against unauthorised access to your password and to your computers, devices, and applications. Be sure to sign out of your Blink account when you finish using a shared computer.

What Information Can I Access?

You can access your information, such as your name, phone number, and profile information in your Blink Account. You can access and delete video clips from your Blink app.

What Choices Do I Have?

If you have any question or objection as to how we collect and process your personal information, please contact Blink Customer Support.

• As discussed above, you can choose not to provide certain information, but then you might not be able to take advantage of many of the Blink Services.

• You can add or update certain information in our Blink app. When you update information, we usually keep a copy of the previous version for our records.

• If you don't want to receive marketing e-mails or other communications from us, please contact Blink Customer Support or click on the unsubscribe link included in marketing e-mails you have received from us.

• The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. For more information about cookies, see our Cookie Notice.

In addition, to the extent required by applicable law, you may have the right to request access to or correction of your personal data. If you wish to do any of these things, please visit here or contact Blink Customer Support.

Are Children Allowed to Use Blink Services?

Blink Services are intended for adults and are not directed to children. If you're under 18, you may use Blink Services only with the involvement of a parent or guardian.

Terms of Service, Notices and Revisions

If you have any concern about privacy at Blink, please contact Blink Customer Support with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. You should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Related Practices and Information:

• Terms of Service 

• Cookie Notice

• Blink Customer Support

Examples of Information Collected

You provide information to us when you:

• download, stream, view, or use content on a device, or through a service or application;

• provide account information;

• configure your settings on, provide data access permissions for, or interact with your device or another Blink Service;

• communicate with us by phone, e-mail, or otherwise;

• complete a questionnaire, a support ticket, or a contest entry form;

• upload images, videos, or other files to Blink Services; or

• participate in community features.

As a result of those actions, you might supply us with such information as:  your name; address and phone number; your age; your location information; content of e-mails or other communications with us; personal descriptions; images, audio, and video stored in connection with Blink Services; information and documents regarding identity and standing; financial information; and device log files and configurations.

Automatic Information

Examples of the information we collect and analyse include:

• the Internet protocol (IP) address used to connect your computer or other device to the Internet;

• login, e-mail address, and password;

• computer, device, and connection information such as device application or browser type and version, browser plug-in types and versions, operating system, or time zone setting;

• the location of your device or computer;

• Device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;

• Blink Service metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application);

• the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); cookie number; products and/or content you viewed, page response times, download errors, page interaction information (such as scrolling, clicks, and mouse-overs); and

• phone numbers used to call our customer service number.

We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information for fraud prevention purposes.

Information From Other Sources

Examples of information we receive from other sources include:

• Updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; and

• Information about your interactions with products and services offered by our affiliated companies.

Information You Can Access

Examples of information you can access through Blink Services include:

• personally identifiable information (including name, e-mail, password, communications, and address book);

• your content, devices, services, and related settings; and

• video clips or images associated with your account.