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Blink Updates

Strengthening Account Security and Control

Here at Blink the security of our customers is our top priority.  We offer a range of features to keep customers safe and are working to deliver even more protections to strengthen account security. In order to take full advantage of the range of security features available today and for future enhancements, we are requesting that our customers verify their account email address

 

As an additional layer of protection, starting on March 30, 2020 we will require that every Blink account has a verified email address so that we can provide our customers with the additional layer of security requiring 2-step verification.

 

What is a verified email?

  • We verify the email address that you provide by sending you an email from no‑reply@blinkforhome.com which contains a “Verify My Account” link button. Clicking on that link button sends us a message letting us know that this is a valid email address and we can use it for security messages.

Why do we need it?

  • We require a validated email address for your Blink account so that we can enhance account security and ensure you receive important communications.

To verify that a valid email address is already associated with your account, follow these steps:

  1. Open the Blink app and navigate to Manage Accounts
  2. Make sure the email address specified in the Email field is correct. If it is, proceed to step #3. If not, see directions for updating your email address below.
  3. Click on Resend Verification Email button
    • The message “Verification email has been sent and should arrive within a few minutes.” will pop-up in app.
    • Note: if the "Resend Verification Email" button doesn't appear in the app, then your email address has been verified and no action is required, assuming the email address is correct. 
  4. An email from no‑reply@blinkforhome.com requesting the user to validate the email address should arrive within a few minutes.
  5. Open the email and click on the “Verify My Account” link button to validate the new address.
    • After you click on the “Verify My Account” link button, Blink will be notified that the email address has been verified, and a message “Your Blink account has been verified.” will pop-up.

Note: The “Verify My Account” link is only valid for 24 hours.  After 24 hours, you will need to open the Blink app, navigate to Manage Accounts, and click on the Resend Verification Email button.

 

IF VERIFICATION EMAIL IS NOT RECEIVED:

  1. Check your spam, junk, or trash folders
  2. Double check that the email address in the Blink app is valid and update as necessary

How to update your email address:

  1. Open the Blink App and navigate to Manage Accounts
  2. Select the Email field and enter account password when prompted
  3. Enter a valid email address in the “New Email” and “Confirm New Email” fields and click “Change Email” button
    • The message “Email successfully updated” will pop-up in app, then click OK
  4. An email from no-reply@blinkforhome.com requesting the user to validate the email address should arrive within a few minutes.  
  5. Open the email and click on the “Verify My Account” link button to validate the new address.
    • After you click on the “Verify My Account” link button, Blink will be notified that the email address has been verified, and a message “Your Blink account has been verified.” will pop-up.

Note: The “Verify My Account” link is only valid for 24 hours.  After 24 hours, you will need to open the Blink app, navigate to Manage Accounts, and click on the Resend Verification Email button.

 

Thank you for being a Blink customer.  Please refer to our support site for more topics.  If you need assistance, please contact Customer Service.

Early Notification Setting Now Available

We’re excited to announce our newest feature available for XT2 users, Early Notification. This option allows you to receive alerts as soon as motion is detected on your XT2 (as opposed to once a recording has completed). With this feature enabled, you will also be brought to a live view when you tap the motion notification, allowing you to respond to events in real time. To enable this feature, go to your camera settings and switch the “Early Notification” toggle to “on”.

We recommend this configuration if you frequently use two-way talk, or if you typically respond to alerts as soon as they are received. If Early Notification is not activated, you will continue to receive alerts once a motion clip has finished recording.

Amazon Dash Replenishment Now Available

Alexa can now help to keep your Blink Camera Systems running with Smart Reordering for Batteries!

As you may already know, Blink cameras run on two standard 1.5V AA lithium batteries that last up to two years! But, when the time finally comes to replace those batteries and you don’t feel like making a special trip to the store, smart reorders through Amazon Dash Replenishment can help! With the smart reorder feature available on select Alexa-enabled devices, you can automatically receive batteries from Amazon.com, the moment a replacement is needed. To set up smart reorders for your Blink camera batteries and ensure you have batteries when you need them, enable the Blink Smart Home Skill in the Alexa app by following the steps below.

Setting up smart reordering for Blink camera batteries:

  1. If you haven’t already, enable the Blink Smart Home Skill in the Alexa app by following the steps outlined at the Alexa Setup and Troubleshooting Guide.
  2. After enabling the Blink Smart Home Skill, follow the on-screen prompts to set up smart orders by selecting the battery you want to automatically reorder and confirming your payment and address information.

If you have already enabled the Blink Smart Home Skill, start by opening the Alexa app, then:

  1. Tap “Devices” on the bottom right hand corner.
  2. Tap “Cameras” then select the camera you wish to set up smart battery reorders for
  3. Navigate to the “Supply” section and tap on “change”.
  4. Under the “Supply Settings” header, click the little arrow.
  5. From here, select “Automatically reorder when supply is low” and choose battery that you want to automatically reorder. Confirm your payment and address information and Amazon will send you replacement batteries when time is right.

Have questions? Contact customer support for help!